Frequently asked questions
Before acquiring an artwork or commissioning one from me, you may have questions. Here are the most common ones. Let me know if you have any other questions at contact@cathysovaje.com.
-
Inquire at contact@cathysovaje.com with the title of the work you wish to acquire so we can discuss your project. If helpful, please include a few photos of the space where you'd like to display the piece, and I'll share tips on lighting, hanging, colour matching, and more. Don’t forget to include your address, as I will also provide you with a shipping quote. Once everything has been agreed, I'll send you the invoice. As soon as the deposit shows up in my bank account, I will ship your piece carefully packed.
-
Yes, I ship my original artworks internationally. Please note that all shipments are subject to a separate quote. If customs duties apply to imported goods in your area, you will be responsible for paying them. Please check with your local customs office for details.
-
After discussing your project together, I will send you a quotation. To confirm it, a 50% deposit is required. We will then begin collaborating on the design and colours. Once the final result has been approved, I will begin handcrafting.
Final payment is made upon delivery, and you will receive an invoice.
If customs duties apply to imported goods in your area, you will be responsible for paying them. Please check with your local customs office for details.
-
Yes, all prices listed on my website include French VAT at a rate of 20 percent.
-
When acquiring an available artwork or commissioning one, payment is always made by bank transfer, as it is the safest way to receive funds. I do not accept credit/debit cards or transfers from PayPal or any other payment services.
-
All of my works, including those created on commission, come with a certificate of authenticity. You will receive :
the original artwork signed
a certificate of authenticity
the story behind the piece
watercolour sketches, rough and yarn colours boardhanging and display tips
tailored to your space
-
Yes.
-
Tapestries, framed works, and even sculptures, I am open to all your creative ideas.
Depending of the project, I will use either the handweaving or the handtufting technique, or a combination of both. -
My work is rooted in a deep connection to nature and I’m fully committed to it.
-
There is no minimum or maximum size limit; I can work on small-format pieces as well as large-scale masterpieces.
-
It depends on the size and complexity of the work.
Once the design and colours have been approved, most commissions are completed within 4-6 weeks, large-scale artworks will be completed within 12-16 weeks. -
Yes, distance is not a problem when working with me, and I will ship your item carefully packed using the most suitable delivery service.
-
Yes, I will come to the location for large projects before the creation process begins in order to immerse myself in the space and if necessary to manage the setup of the final piece. When commissioning an artwork that requires onsite design or installation, please, keep in mind that this will involve additional costs for travel and time.
-
I accept returns under specific conditions, you can check my return policy here.
